TRA holds workshop

Manama, Aug. 17 (BNA): The Telecommunications Regulatory Authority (TRA) held a workshop on Monday, August 10 on its Annual QoS Drive Test Audit. The workshop which was attended by the concerned local operators and consultants from ASCOM Networks Testing, who have been chosen this year to carry out the audit, in addition to TRA’s concerned staff, aims at briefing the methodology of the Annual QoS Drive Test Audit which will start from the end of August 2015 for a period of three months. "In line with the guidance of the Supreme Committee for ICT for continuous monitoring to provide the best high-quality telecommunications services and the Authority’s service quality improvement vision and the continuous monitoring of QoS in the Kingdom, the Authority has kicked off this year’s Annual QoS Drive Test Audit by meeting the concerned local operators and the consultants to ensure transparency with the operators," commented the Authority’s Director of Technical & Operations, Mohammed Al-Nu'aimi "In addition to every year’s benchmarking report, which the Authority publishes for the consumers and the industry, a portal will be made available this year to further explain the technical report in a more consumer-friendly manner that may be used by the general public through the Authority’s website. This will allow consumers to identify operators’ service quality in all areas around the Kingdom by referring to the audit information," he added. The audit will be carried out over a total of 1,000km of the Kingdom’s streets covering mostly populated and newly developed areas, in addition to some vital areas that are often densely populated. The TRA would like to take this opportunity to encourage the general public to always report any issues of telecommunication services to their service provider and to the Authority to continually enhance the service quality within the Kingdom.